Loading...There are several reasons a customer may have difficulty paying for an item.
Credit Cards: Be sure that all your card information is entered correctly, i.e., that the billing address that you enter at checkout is the same as the billing address on file for your credit card. Check that you have enough balance on your card to complete payment. If this is your first purchase on a new card, please verify with your credit card company that the card has been activated.
PayPal: Be sure that your PayPal account is properly associated with a credit card or your bank account. Also, please be sure that your PayPal information is correct and up-to-date, including billing and ship-to addresses.
If you continue to have trouble paying for your item, please contact us for further assistance.
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Why can't I pay for this item?
What's the difference between Paypal E-checks and Paypal Instant Payments?
Paypal instant payments are credited instantly to our Paypal account and we are able to ship your order immediately. Paypal E-checks require an average of 4-7 days to clear. Since we can only ship orders after we have received payment, we will ship your order within 1 business day of Paypal clearing your E-check in our account. Please note that although it may appear that Paypal has already deducted the funds from your account, this does not mean that they have transferred the funds to us yet, and it may still take a few days for us to receive the payment.
In order to make instant payments with Paypal you must have enough money in your Paypal account (not your bank account) to cover the entire transaction, including shipping charges. Another way to make instant payment with Paypal is to link a credit card to your Paypal account and have your Paypal transactions deducted directly from your credit card.
If you do not have a credit card AND if you do not have enough money in Paypal then Paypal will automatically withdraw money from your bank's checking account to complete the transaction. Any payments made from your checking account through Paypal is an E-check.
In order to make instant payments with Paypal you must have enough money in your Paypal account (not your bank account) to cover the entire transaction, including shipping charges. Another way to make instant payment with Paypal is to link a credit card to your Paypal account and have your Paypal transactions deducted directly from your credit card.
If you do not have a credit card AND if you do not have enough money in Paypal then Paypal will automatically withdraw money from your bank's checking account to complete the transaction. Any payments made from your checking account through Paypal is an E-check.
I have a credit card and I want to cancel my E-check and make an instant payment. How do I do that?
No problem. Please contact us for assistance. We can cancel your order, and you will be able to complete a new order with your preferred payment method.
I tried making payment with my credit card, but it didn't go through the first time, so I tried again. Now I see 2 charges on my card. Can you remove the first charge?
Your attempted charge actually didn't go through as a CHARGE. It only went through as an AUTHORIZATION, which was immediately voided. Banks will temporarily deduct a balance out of an account for a pre-authorization even if it didn't go through. Every bank differs on how long they hold a pre-authorization amount, but it's usually between 3-7 business days. On our end these pre-authorizations have already been voided because the information you originally entered did not match your credit card billing or security information. These authorizations should disappear from your account and your available balance will return to normal probably within a week, but if you call your bank they will be able to give you a more exact answer as to how long they hold onto authorizations.
Do I need to pay import duties or taxes on my order?
Customs duties and taxes are not included in the sale for non-North American shipments. International packages are subject to import or customs fees as determined by your local government. Whether or not a fee is assessed, and the amount of that fee if applicable, varies from area to area. We do not have the capability to determine, collect, or pay those fees. Buyers are responsible for paying any customs fees that their local government deems necessary.
If it is necessary for your government to collect a customs fee for your package, your local post or customs office will ask you to pay the fee before you receive your package, or if your package shipped using FedEx, FedEx may collect the fees after delivering your item. If you are concerned, please check with your country's customs agency for more information.
If it is necessary for your government to collect a customs fee for your package, your local post or customs office will ask you to pay the fee before you receive your package, or if your package shipped using FedEx, FedEx may collect the fees after delivering your item. If you are concerned, please check with your country's customs agency for more information.
