Returns

Returns Index

PLEASE NOTE! WE WILL NOT BE ACCEPTING RETURNS AFTER HALLOWEEN!

Can I return my item?
If you are not satisfied with the product you purchased, you may return it to us for a refund pursuant to our returns policy. Please be aware that only the original merchandise price is eligible for a refund. Original shipping and handling fees are non refundable, and the buyer is responsible for return postage fees.

If you are an international customer, please contact us.
If you are a domestic customer, please read the following.


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What is your return policy?

  • We will not be accepting returns after Halloween
  • All returns must be returned with an RMA number. Any returns made without an RMA number will be considered unauthorized and will not be processed. Information regarding RMA numbers is available below.
  • All returns must be unused and/or unworn, and returned to us in the same condition that you received it. Items that have been used or worn will be refunded minus a restocking fee to be determined by our returns staff.
  • All returns must include any accessories that might have come with the item and the original manufacturer's packaging (plastic bag, photo insert, shoe box, etc.). Incomplete returns will either be refused or refunded minus a 25% restocking fee.
  • Shoes and boots must be returned without packing labels or tape directly on the shoe box. Shoe boxes that are returned with packing labels or tape on the box will incur a 25% - 50% restocking fee.
  • All returns must be requested within 7 days of when the package first arrived on your property. If you request a return between 8 and 30 days of when you received it, our customer service team will review your request and your return may incur a 25% restocking fee. Return requests made after 30 days of receipt will be refused.
  • All returns must be postmarked within 5 days of receiving your RMA number, excluding weekends and holidays, and before Halloween.

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Is there anything I can't return?
Please be aware that there are certain items that cannot be returned to us for a refund unless the product is unopened and sealed in the manufacturer's packaging. To ensure the health and safety of our customers, we cannot accept returns for the following items.

  • Lingerie and Undergarments
  • Pet Costumes
  • Makeup and Prosthetics (false teeth, false beard, etc.)
  • Wigs
If your item is not eligible for return, it will be indicated on the product page under "Product Details" - "Quick Facts" - "Return Eligible". If for any reason one of the above-mentioned products indicates that it is eligible for return, please disregard the product information. The above mentioned items are NOT eligible for return unless the product is unopened and sealed in the manufacturer's packaging.


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What are my return options?
Please note! We will not be accepting returns after Halloween.
Option 1: Exhange
Simply purchase a new size or style and we will ship your new order as soon as we receive payment. Return the product to us with your RMA number, the reason for the return, and a brief note indicating that you have already purchased a new item as an exchange written on the invoice. Once we receive your return we will refund the purchase price of the returned item without any restocking fee. Only the original merchandise price is eligible for a refund. If your original order was shipped for free, we will refund your order minus our actual cost of postage.


Option 2: Standard Return
If you cannot find a suitable replacement in our inventory or you want to return your item without an exchange, we will refund your order, but a minimum 15% restocking fee may apply. Return the product to us with your RMA number, the reason for the return, and a brief note indicating that you want to be refunded without an exchange written on the invoice. Only the original merchandise price is eligible for a refund. If your original order was shipped for free, we will refund your order minus our actual cost of postage in addition to the restocking fee.


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What if my item is damaged or defective?
In the rare case that you receive a damaged or defective product, please contact us and provide a detailed description of the damaged or defective part. Our dedicated customer service team will then assist you with finding a suitable solution.


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What is the address I return my product to?
Please send your return to:
Costumelicious
1701 N Curry Pike
Bloomington, IN 47404


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What is an RMA number?
An RMA number is a Return Merchandise Authorization number, and it is required for all domestic returns. Please contact us to request and receive your RMA number. Please type RMA Request in the subject line of your email, and include your name (as you submitted during checkout) and Order Number in your message.

Please note! We will not accept returns without an RMA number.


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What shipping service should I use to return my item?
The buyer is responsible for return postage fees, so you may choose any shipping service (USPS, UPS, FedEx, etc.). However, we recommend a service that provides tracking capabilities to ensure that your package arrives safely at our warehouse. We cannot refund for packages lost in transit, and tracking data allows our customer service team to determine when your package arrived at our warehouse.


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When will I get my refund?
Refunds are typically processed within 1 week of receiving your returned item. We will not be accepting returns after Halloween. During October, please all up to 4 weeks for return processing after receiving your item. Once we receive your item, our returns team will identify it with your order, process it, and issue a refund pursuant to our returns policy.

Please note! In order to be as fair as possible to our customers, we handle all returns in the order in which we receive them. We will not be accepting returns after the Halloween season.


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I have read the returns policy, how do I contact you?

  • If you have an account with us, please go to your account page. You can request a return by clicking "View Order", and then clicking "Request RMA". You can also click on "RMA" in the left menu. If you have an RMA request, you will be able to view it here, or you can request a return by clicking "Request New RMA".
  • If you do not have an account with us, please click here to process a return request.
  • If you are an international customer, please click here to process a return request.
  • If you have further questions regarding the returns process, or if you are experiencing difficulties in using our automated RMA request system, please contact us.

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